Published works: Latest version—the problem with online user reviews
My latest, reporting for Paste Magazine:
“Obviously, user review repositories such as TripAdvisor, Yelp, and Google are a net gain for people in need of lodging, a delicious meal, or a new tool, gadget, or surprise to solve their current problem. But as we increasingly turn to big, crowd-funded data to help us stay informed and avoid buyer’s remorse, we need to be thinking of better ways to get the most up-to-date and accurate information available while also rewarding the efforts of those who aim to please us.”