Challenging the conventional wisdom of “assuming the sale”
I was at lunch today downing a delicious Green Chili Quesadilla from Bajio when I overheard to young bucks discussing sales strategies. They must have both been in their early twenties. The one doing the training was pitching the all too familiar and cliche “assuming the sale” method with a misconstrued twist. Here’s what he said, slightly paraphrased: “You just want to go to the door, and assume the sale. Don’t even ask them if they want to buy your product. Assume they do and move on to payment details, i.e. ‘How do you want to pay for this?'”
I couldn’t help but chuckle at the inexperience of these two knuckleheads. If this wasn’t amateurish, I don’t know what is? At the same time, I’m not the best salesman and could really take a cue from their ambitious “everyone will want our product” approach, but I always ask for the sale. Sometimes I ask several times to metaphorically pinch myself. I realize that’s a no-no on my part. Just today I was talking with an existing client about renewing a monthly consulting engagement. They already said “let’s go again,” but were out of town, so I was unable to formalize the repeat business until today. But I still asked and now realized the client must have been thinking, “Blake, shut up. Let’s do this. I shouldn’t have to tell you to assume the sale, you already freakin’ got it.”
So how do you define the “assuming the sale” strategy from both a salesman and consumer perspective? How have/haven’t you successfully used the method in your sales efforts?
Blake,
I agree to a certain extent that you want to assume the sale as much as that means having and portraying confidence in your service/product.
However, most customers are turned off by such pretentious approaches. I think that in the past couple of years people are becoming more and more annoyed by this in your face sales tactic.
However, as being a past Nordstrom employee I’ve found that the people who are the most loyal and satisfied customers who don’t worry about price are those who get what they want.
I think the best sales approach is to listen and understand your customers need and then discuss the points they are interested.
Too much talk on your part = sounding like a used car salesman trying to talk up an empty product.
Last, asking for the sale is the most important. You have to do it in a tactful and direct way so that the customer doesn’t feel pressured but knows you mean business.
It’s just like a website. If you do nothing but inform then you don’t convert. You’ve got to include calls to make your customers act. However, the assumed sale approach is more like when you go to the horrible rip off sites like rich jerk. You scroll down 15 pages worth of content all the while they are telling you how awesome their worthless product is.
Man I’m wordy.