However justified, Sony has been fiercely criticized for both its approach and management of the PlayStation 3 to this point. The company just posted its biggest quarterly loss in four years shortly after dealing with several public relation mishaps related to the PS3. Just listen to these colorful quotes by former PlayStation boss Ken Kutaragi when describing the PS3: “It’s probably too cheap,” “It’s 4D,” and “[We want] consumers to think… ‘I will work more hours to buy one.'”
Not very endearing, huh? So who’s in charge of helping gamers see beyond such rogue statements? None other than Sony’s senior director of corporate communications, Dave Karraker. Karraker, who is just eight months on the job, has perhaps the toughest job in video games; helping consumers regard the PS3 with as much esteem as the record-setting PS2 despite the former’s high price and somewhat slower start. We sit down with the man to ask how he’s coping with being the public face of Sony.