The following was a sermon I gave in 2018 to 50 juvenile detainees. I cried through most of it.
By a show of hands, who here believes in second chances? I believe each of us have several second chances in life. All of us do. And I’m here to tell you that if we want the most from our second chances, we must do two things: 1) seek forgiveness from God; and 2) forgive others instead of seeking revenge or succumbing to resentment—both of which will enslave us for as long as we let them.
This is easier said than done. But it can be done. Today I’d like to share five stories of people that have done just that in order to inspire each of us to do the same: Continue reading…
Until I get around to writing a condensed, more interesting story, here’s a chronology of mostly personal events:
1979. Born in Moscow, Idaho to goodly parents named Brent and Cathy Snow as the fourth child of six and second son in the family. Moved to Oklahoma one month later.
1985. Started my formal education at Westwood Elementary School in Stillwater, Oklahoma while my father taught psychology at Oklahoma State University (Go Pokes!). Said formal schooling would last me 17 consecutive years (gulp) across three state programs.
1986. Exposed to my first home computer and modern video game console after my mother bought a colored IBM PCjr and some neighborhood friends scored a Nintendo Entertainment System. The love affair with technology, personal computers, and video games had begun.
Over the last week, the world radically entered a health crisis mode. What was normal just a few days ago is no longer the case. In addition to school, office, sports, and recreation closures, many restaurants are even closing in some parts of the country. That can be a scary thing.
But it’s not all scary. We can still play music, congregate in tight groups, go outside, and carry on as best as possible. To help you do that, here are eight proven ways to overcome uncertainty, regardless of the source: Continue reading…
I volunteer with a support group that counsels and encourages ex-prisoners back into society.
It’s heavy stuff, especially since many of them are homeless when they first get out and largely ostracized by friends, family, and greater society. Those are hard conditions to beat, which is why so many of them return to prison (upwards of 70%).
That said, these meetings are usually incredibly warm, uplifting, humbling, and inspiring. Just last night, one participant expressed frustration in how difficult it can be to leave negative relationships behind, especially if you don’t have any positive relationships to replace them with.
In other words, misery loves company. As social creatures, many humans would rather stay with toxic people than endure loneliness.
When I quit recreational drugs, I spent a lot of lonely nights on my own. My friends were still good people, but I had to remove myself from negative behavior.
It was hard. But after a while, I gradually started fellowshipping with less dependent, more “naturally high” individuals. That felt wonderful and totally worth the temporary loneness I suffered in order to meet them.
So if you’re in an unhealthy relationship but don’t want to be alone, that’s understandable. But it’s better to brave temporary loneliness than to endure ongoing negativity.
My sister-in-law challenged our family to a plank-off recently. Person who could plank the longest wins. “I don’t know,” I said. “I can’t stomach those things for 30 seconds.”
Or so I told myself.
Before continuing my story, a quick note: Like any inherently lazy human, there are a lot of exercises I hate doing. But planks are the worst—invented by Satan himself. They’re right up there with Turkish getups, mountain climbers, and wall sits as most uncomfortable for me. So I wasn’t enthused to participate.
“I’m in!” my wife said. My daughter, too, was excited to compete. “I’ll try,” I relented, offending Jedi Masters everywhere. Continue reading…
Not only is 2020 the start of a new year, it’s the start of a new “roaring twenties” (hopefully one that doesn’t end in another Great Depression). That’s exciting–the new decade part, not depression.
Regardless of what greater society elects to do, I’m here to tell you that individual people can change. Granted, a lot of people try and fail to change, especially in January. But that doesn’t mean the rest of us are incapable. It just means change is hard.
It’s easier, however, if we make small, daily choices that can have a big impact on our future prosperity, health, and fulfillment. For example, here are 10 simple things you can do on a daily basis to improve your future and slay the next decade of your life. Continue reading…
This story first appeared in Paste Magazine after the heated election of President Trump
I just returned from an extraordinary hike through Patagonia’s great outdoors (review here). When I left, the world was collectively bracing itself for a politically incorrect and hugely unpredictable man to assume America’s highest office. Two weeks later, I returned to a world that was deeply concerned about Donald Trump’s hasty, religiously-profiled, and arbitrary American hold on accepting immigrants and visitors from seven Middle East countries.
Seemingly overnight, the world had become a more isolated and divided place. In uncertain times like this, it’s best to batten down the hatches, stay inside and keep to our own, right? At most, whirl a few zingers on social media from the comforts of home maybe?
While I can’t do anything for the millions affected by the travel ban and am hesitant to recommend visiting unwelcoming or otherwise hostile places, my answer is an emphatic “NO!” Continue reading…
As parents for over a decade, my wife and I have forced a lot of dogma upon our five children. Some might call us total meanies for doing so. Nevertheless, here’s how we’ve indoctrinated them so far: Continue reading…
I’m quick to extol the benefits of expressed gratitude. Not only is it scientifically proven to make us happier, it can be super easy to do—if you get in the habit, that is.
Take thank you letters for example. All you have to do is think of someone who has blessed, supported, buoyed, transformed, changed, or even saved your life. Then visit them, call them, or write them to express your gratitude for helping you. (For more tips, click here)
I like to take this a step further, however. Eventually you might run out of people to thank. What can you do then? Thank them again for their continued support. Then again and again. When that gets awkward, I move to the next best thing. Continue reading…
Many years ago, Disney released a Pixar film that had a profound impact on the course of my professional life.
At the time I was a full-time video game critic for several online magazines. I had a knack for raking mediocre games and announcements over the coals. I gained a reputation for publishing smart but scathing copy. Back then, I felt it was my job, if not duty, to critique everything I touched as if the orbit of the Earth depended on it. Continue reading…
Prior to graduating from college, I played drums in a trio band. We mostly played Killers, Interpol, Franz Ferdinand, and Led Zeppelin covers in our bassist’s basement. We maybe played once a week for a month or so and didn’t even have a proper name. But we still wanted to rock.
Anxious to play a live set, we caught wind of an “Acoustic Battle of the Bands” to be played at BYU’s 22,000 seat capacity Marriott Center. I remember thinking, “Who says we can’t rock that? It says ‘acoustic,’ not low energy or slow tempo.” So we traded our electric guitar for an acoustic/electric and proceeded to tryouts that were being held in some small theater room in the English building.
Upon arrival, we were clearly out of place. As we lugged our full drum kit, half stack bass rig, and guitar amp down the hall, dozens of Dave Mathew wannabes practiced three chord love songs in squeaky voices to admiring girlfriends. My opinion of humanity worsened a little that day. But I digress. Our name was called, we entered the room and setup stage.
You are bound to encounter a noticeable number of people in life who don’t watch TV, avoid books, or ignore performance art and sports altogether. But you’ll probably never encounter someone who doesn’t watch movies—they’re that universal.
Because of this, film tourism (or “location vacations”) are a big deal. Indeed, an untold number of scenic or otherwise interesting places might not have entered our collective radars had some movie director chose to shoot somewhere else.
Of those immortalized backdrops, few trips are more iconic or deserving than to one of these. Continue reading…
On a recent fishing trip with friends, in which we purposely neglected to pack in food, in order to make our catch really count, I went empty-handed after two full days of fishing. Thanks to my more-skilled-than-me buddies, who generously shared, I didn’t go hungry, however.
After serious bouts of self-doubt and nearly giving up on the third day, though, I decided I wasn’t going to quit until I caught at least one keeper. After empowering myself with that mindset, I actually ended up catching five that evening—enough to feed me and my friends, who coincidentally failed to catch one on that final day (really!).
On the return hike home, I thought a lot about dependency, perseverance and the power of determination—in life as much as business. Here’s what that experience taught me.
A businessman was standing at the pier of a small coastal village in Mexico. Just then, a skiff docked with one humble fisherman inside. His boat contained several large yellowfin tuna.
The businessman complimented the fisherman’s catch and asked how long it took to reel them in. “Only a little while,” the fisherman replied. The onlooker then asked why he didn’t stay out longer to catch more fish. The fisherman said he had enough to support his family’s needs. “What do you do with the rest of your time?” the man pressed.
“I sleep late, fish a little, play with my children, take siestas with my wife, stroll the village each evening, sip wine, and play guitar with my amigos,” the fisherman replied. “I live a full life, señor.” Continue reading…
Before taking office, the vast majority of U.S. presidents were lawyers. President Trump, on the other hand, was a real estate developer, TV star, and hotelier of 14 properties—some of which by name-only.
One of those properties is Trump Waikiki. On a recent trip to Oahu I stayed there because at the time of booking and during my stay, Trump Waikiki was the number one rated hotel out of 84 in Honolulu, according to TripAdvisor.
That alone piqued my interest, as did the political novelty. But the real reason is because I was being hosted by the hotel in the hopes that I would write about it. And here we are. Not because I was contractually obligated to. In my capacity as a travel writer, I never guarantee coverage, meaning if I feel something doesn’t deserve your attention—even shiny freebies—I don’t write about it.
There’s solemn appreciation whenever I tell someone I’m headed to New Zealand. “Oh, wow!” they say. “My [insert relation] has traveled the world and that’s their favorite place.”
That reputation isn’t lost on me. But I wanted to know for myself—what’s so special about this two-island nation near the bottom of the world?
For one thing, it’s a long way away. Up to 10,000 miles for most people. In my case, it was 14 hours one way by jet. But after visiting both islands this month, I’d travel twice that number to visit New Zealand again. Here’s why. Continue reading…
It took the world a long time to discover Patagonia, the trendy adventure area shared by both southern Chile and Argentina. While other mountaineers had been hiking and climbing the Alps and Rockies for over a century, Patagonia wasn’t explored much until the 1980s. In fact, the recreational area didn’t become mainstream until the 21st century, when more accessible transportation, lodging and tourist amenities were finally added.
What’s all the fuss about? In between knife-like mountains, this is arguably the best place in the world to see moving glaciers. It is also a great place to meet gentle but playful people.
Last month I had the chance to examine this hauntingly majestic land up close on a guided tour with National Geographic Expeditions, the society’s official tour operator. Spoiler alert: it was a once-in-a-lifetime experience. Here’s what I witnessed hiking to what some call South America’s greatest “national park.” Continue reading…
On Earth, 12,450 miles is the farthest anyone can get from home. Take one more step in any direction, and you will have started your return journey from the halfway point.
Until I visit one of these places (aka 45° meridian east), I came as close to that point as I ever have last month. The distance from my home in Provo to Durban is over 10,000 miles, where I began a life-changing journey through the motherland.
I should have grasped this impressive separation sooner than I did. Upon booking airfare, total flight time read over 22 hours across three flights. “That’s a long haul,” I passingly noted, before moving to other travel arrangements. Continue reading…
PROVO, Ut. — Want to get ahead in this world? Work lots of extra hours — even nights and weekends — experts say, and it will all be worth your while.
“It’s easy to forget what’s most important in life,” says Bill Loney, a certified life coach who hasn’t quite made it in life yet. “Family, friends, and social activities that can often inspire and enrich the life of an individual… these are all distractions in getting more work done,” he adds.
Emma Royds, who hasn’t stopped looking at her smartphone every five minutes for three straight years, councils that most people actually die wishing they had spent more time — not less — working. “People never regret working too much,” she says. “My neighbor opted to do adventurous, social, and fitness-related activities with family and friends in his spare time.
“Now 80, he told me recently he really wishes he would have spent more time on TPS cover sheets, obsessively trying to turn his company into the next big thing, and reading email during every waking hour of his life. It’s kind of sad, really.” Continue reading…
There are a lot of productivity myths. For instance, early birds are more productive, structure kills creativity, adding resources increases output, and more. Although well intentioned, these are all wrong.
So what works? What productivity hypotheses have been tested and proven by science? After sifting through dozens of top search results, reports, and studies, this is what I found. The most convincing, substantiated, and established productivity strategies: Continue reading…
Most of it relates to typos. Some of it relates to disagreement or additional viewpoints. On occasion, I even get fan mail—how lovely.
As for typo-related mail, most of that is really nice. “Hey, Blake. Enjoyed your story on [insert popular story here]. Noticed a typo, however, and thought I’d share.”
Some of it gives me the benefit of the doubt. “Hi, Blake. Perhaps your spellcheck mistakenly changed ‘espoused’ to ‘expelled’?”
“No, kind reader,” I’ll reply. “My bad diction stuck again. Thanks for keeping me honest.”
Still, some of the mail I receive is unforgiving. As if my mistakes should disbar me from contributing to mainstream media. As if I should master English before using it to articulate a point, tell a story, answer a question, or inspire change. Continue reading…
While on vacation this summer, my family stayed at a Hampton Inn in Gallup, New Mexico.
At breakfast the following day, my five year old daughter couldn’t stop gawking at an under-clothed woman seated at the table next to us. “Why is that lady showing her belly?” she loudly inquired. A little embarrassed, Lindsey and I told her to stop starring and eat her breakfast.
Admittedly, I think everyone in the room was a little uncomfortable and probably judgmental. But for the most part, everyone carried on and we had an enjoyable breakfast.
As we were finishing up, the lady approached our table. Looking at Lindsey and I with a gentle smile, she said, “You have a beautiful family.” She then turned and offered the same smile to each of our four children. It was the nicest compliment and gesture anyone has paid to me all summer, if not all year.
So thank you lady from the Hampton Inn in Gallup, New Mexico. Thank you for your unexpected example of kindness, friendship, and reminding my family never to judge a book by its cover.
After a decade of self employment, I’ve been told “no” several thousand times. I have records. For the same period, I’ve been told “yes” a few dozen times. Fewer than a hundred. I have records of that, too.
As you can tell, I–like most humans, salesmen, and business owners–experience rejection more than acceptance. Unlike many people, however, I don’t let that discourage me as a proprietor. But I almost did once.
How can we stop such trends toward dishonesty (in this case, broader acceptance of illegal downloading)? The problem is that if someone has acquired 97% of their music illegally, why would they legally buy the next 1%? Would they do it in order to be 4% legal? It turns out that we view ourselves categorically as either good or bad, and moving from being 3% legal to being 4% legal is not a very compelling motivation.
This is where confession and amnesty can come into play. What we find in our experiments is that once we start thinking of ourselves as polluted, there is not much incentive to behave well, and the trip down the slippery slope is likely. This is the bad news. The good news is that in such cases, confession, where we articulate what we have done wrong, is an incredibly effective mechanism for resetting our moral compass.
Humans are more distracted now than ever before, at least since we’ve started keeping records. Over the last decade, the average attention span has dwindled from 12 seconds in 2000 to just eight seconds in 2014, according to the U.S. Library of Medicine. The kicker: our eight second attention spans are one second shorter than a goldfish’s. No joke.
Who or what’s to blame for such abhorrent focus? “External stimulation,” says the Library of Medicine. That’s code for mobile internet, apps that vie for our attention, push email, social media alerts, work from anywhere, persistent connectivity, and our enthusiastic adoption of “the internet of things.” In other words, the only person we can blame is ourselves.
What’s a working professional to do then? You have three options, according to popular thinking: fall off the grid, stick with default technology settings for substandard productivity, or my personal favorite, set usage boundaries to upgrade concentration, contributions, and welfare levels.
For those interested in options one or two, this article won’t be any help. But for for those interested in the latter, there’s quite a lot you can do to stay focused in a 24/7 world. After extensive online research, here is the most celebrated and pragmatic advice for doing just that: Continue reading…
While working onsite with a client last week, I met an Englishman that shared my love of music. At some point we diverged into a discussion on the merits of Daft Punk — his favorite band — and where their latest album went wrong. We both agreed that Random Access Memories was better produced than it was written; Discovery was “bloody brilliant;” and their soundtrack to Tron: Legacy was their second best work to date.
As I was about to leave, my new friend excitedly announced, “I have something to show you!” He left the room, then returned with a custom, LED-lit Thomas Bangalter mask. “May I?” said I, giddy at the prospect. “Of course,” he replied. I put it on, struck a pose, then took several snapshots for posterity’s sake before bidding him farewell.
What’s funny is this Englishman had just traveled 6,000 miles from his office in Munich for weeklong meetings with “corporate” in Los Angeles. While most people scramble for chargers and underwear the night before travel, I laughed at the thought of this kindly bloke deciding to bring his shiny keepsake along for the journey. “Ah, yes! Mustn’t forget my smashing mask.”
I was jogging last week and ran past a parked patrol car. A cop was in it.
I make it a habit to wave to everyone I encounter, so I cut the air with my hand and smiled. He waved back and flashed a big grin, as if I had just made his day—as if he rarely gets acknowledged by civilians.
Surprised by the effect it had, I started thinking of other people that might benefit from extra kindness. This is what I came up with: Continue reading…
I asked myself that upon seeing Luke Spiller perform with The Struts for the first time. He had just finished ripping through the opening four songs of their recent set in Salt Lake City. Two singles. Two of his debut album’s most anthemic tracks. No stops or pauses in between songs. All in the first 15 minutes of a performance that would eventually double the running time of their only album plus one new song.
But unlike a punk act that similarly keeps the punches rolling, Spiller was wholly uninhibited on stage. He wore glittered capes and spandex. Shimmied his shoulders like Freddie Mercury. Calculated dramatic toe steps and emphatic kicks in every direction. Choreographed his carefully rehearsed movements to the music.
While observing all of this, I couldn’t decide if Spiller wanted to imitate Michael Jackson, Robert Plant, Prince, or Mick Jagger. On top of that, the size of his mouth suggests his mother may have slept with Steven Tyler during the British leg of Aerosmith’s Pump tour.
In a later interview after the show, he brushed off a facetious question about his outrageous showmanship. “That’s just what I am,” he told me. “It’s just what I enjoy.”
For lovers of live performances that make you forget the troubles at home, Spiller’s dramatic charisma is all for your gain. Continue reading…
I don’t always study philosophy, but when I do, I make it count.
Case in point: A friend and I were recently discussing the human condition over email. Exhilarating stuff, I know. I’ll skip to the best part.
Basically, we decided that humans struggle to internalize both complex and simple realizations. Complex ones because they’re harder to grasp, and simple takeaways because we’re usually too distracted by temptations, desires, and pleasures to see them through, even if we believe in them (or so argues Aristotle; more on him later).
At this point, I asked my buddy, “So if humans struggle to comprehend both complex and simple ideas, what in the HELL are we good at?”
His reply, “Entertainment. And nothing else.” Full stop. The gravity and strategic double periods of his remark made me do this:
At which point I enrolled in a 36-course undergraduate class from Smith College. Not exactly. But I did download the audible version of the class, The Meaning of Life: Perspectives from the World’s Greatest Thinkers, from Amazon!
Having already graduated (go, fight, win!), I did this solely for my own enlightenment. Little did I know how much impact professor Jay Garfield’s masterful curriculum would have on my worldview, existential outlook, and shared beliefs with others.
The world is full of qualitative statements. Exaggerations. Subjectiveness that cannot be measured. The people that make such statements are easily forgotten.
Quantitative statements, on the other hand, leave an impression. They measure your place in life. My father taught me this at an early age.
When I was nine years old, I ran a fast 400 meter dash, which is no easy feat. The thing about the 400 is not a lot of people run it. It’s difficult, because it’s not quite a sprint and not quite a distance race. As such, few amateurs compete in it. At least that was the case when I ran it.
So my father encouraged me to run the 400. I did. All the way to the ’88 state finals. Here’s how it happened: Continue reading…
Content marketing has been around for centuries—ever since the first newspaper figured out they could sell ad space against stories that interested people. But it wasn’t until the last few years—even after mostly failed corporate blogging efforts—that content marketing has become a staple of modern marketing budgets in the social media age.
Consequently, commercial brands, communication departments, and Fortune 500 marketing arms are hiring former journalists, editors, and content strategists at an astonishing rate. One well-known software maker I consult for even has a bona fide news department. The place bustles like the New York Times newsroom. Their editorial content is generating executive interest and finding traction with online audiences.
That said, we’re still in the wild west of content marketing. Here are 10 ways to lay claim on the new frontier. Continue reading…
For years, we’ve been planning to build a new house for our growing family. With that decision, we pegged a lot of other things to it, such as a new living room, new places to see, and even a family dog.
“Let’s update the living room after we move,” we told ourselves. “Let’s hold off on that vacation until we’re settled. Let’s wait for a dog until we have our own yard.”
We’ve held that belief for many years with various plans, not just shelter. Wait, wait, wait. When.. when… when… After, after, after. Continue reading…
I recently sampled a book in which the author said such-and-such was the “second most enchanting thing” he’d ever seen, save only seeing his wife for the first time. The line made me reflect upon the first time I met my wife:
For the next month, soccer fans watching the World Cup will see more fake injuries than any amount of magic spray could possibly cure. And by fake I mean diving, flopping, conniving—temporarily feigning injury in an effort to draw an advantageous ruling on the field.
Although seen in international soccer with regularity, diving during the World Cup happens in greater frequency because the stakes are higher. (This is the world championship, after all, held once every four years.) And when the stakes are higher, cowardice teams will employ anything they can for an edge.
“In the British game, it is often seen as an import from foreign players,” says psychologist Paul Morris, who studies diving at the University of Portsmouth. “Many people argue that it has been common in Italian football for decades.” Continue reading…
In honor of the World Cup, which starts next week in Brazil, here’s how I fell in love with the game.
The year: 198X. I was at a friend’s house in a remote part of northern Oklahoma. We were watching Victory, a so-so Sylvester Stallone movie about a POW soccer team playing Nazi Germany during World War II. My buddy and I were no older than five or six at the time.
Not wanting to endure the feeble character and pre-game drama, we fast forwarded the VHS “through all the boring stuff” to get right to the climatic game. While the build up to said game will likely keep most adults engaged — more for its interesting plot than acting skills — the last 20 minutes of the movie is most triumphant.
I’m convinced that cellular data plans will someday replace the broadband cable lines most of us still use to access the internet. I also think data plans are great for mobile workers, extended-stay vacationers, or anyone else who doesn’t have access to the internet for the entirety of the work day.
I also know, however, that the last four years of my life after quitting my data plan have been irreversibly better than the four previous years in which I subscribed to a plan. The reason I abandoned the portable internet? In short, I did it because I was tired of being on a self-imposed work leash. That and the “always there” internet didn’t mesh well with my indulgent lust for information. So I cut it.
A lot of people I encounter are surprised by this, mostly because the mainstream view incorrectly assumes that staying on an internet-connected smartphone for extended periods lets you get ahead in life (i.e. make more money). It doesn’t. It’s just an illusion. In fact, all-day internetting actually leads to less inspired work, since obsessive users are never able to truly break away, recharge their batteries, and return to work with a hungry mind.
Nevertheless, smartphones are still great, even on dumb plans like mine. Here’s why: Continue reading…
In 2009, I started running in the ugliest shoes ever. The first time I did it, my calves and feet ached in places they hadn’t before. The second time I did it, I knew I’d never run in cushioned shoes again.
With the exception to select frozen days of winter, in which I run in Nike Free 3.0s to stave off frost bite, I’ve run in Five Finger Classics (pictured) or KSOs ever since. Here’s why: Continue reading…
Piano is hands down the greatest instrument ever made. Even better than drums. And as far as genres go, classical is, without a doubt, the most timeless music ever.
What happens when you combine the two in their most essential forms? You get this: The best classical piano sonatas ever written.
Before I move on, please note: I use the term “sonata” a bit loosely — my list includes some pieces with no additional movements. But I am using the term “classical” strictly — anything from the common practice period of 1600-1910, spanning baroque, classical, and romantic periods.
So put on your powdered wig. Dress in a frilly shirt. And don’t applaud during the pauses, please. It’s the top 10 best classical piano sonatas of all-time. Continue reading…
Those who know me well know that I love music. In terms of audio/visual entertainment, nothing compares. Not movies. Not games. Definitely not TV.
When opening it up to all forms of entertainment, music is right up there with books and dancing. In other words, if an armed man asked me which I’d prefer, I’d have a really hard time and probably die trying. What’s more, the latter is virtually impossible to enjoy without music.
That said, this is the new music I most enjoyed last year. New to me, at least. Call it my top bands, whatever. I had this stuff in heavy iTunes rotation last year: Continue reading…
I went to lunch today with an old business school buddy. We always have a good time making fun of brainless ideas while trying to make a honest buck. Today, we ridiculed some of the following business cliches, which are beyond stale and should never be used; otherwise you’ll sound like everyone else and influence few: Continue reading…
Similar to The Beatles, U2 is a quartet that’s both polarizing and overrated. You either love ’em or you hate ’em. As a member of the former group—although to a lesser extent now, as the ’80s and ’90s were kinder to the band than the last decade—these are the group’s best, most rocking, or otherwise most awesome compositions to date.
Unconventional bravery has always been USA’s winningest soccer strategy.
Although losing its first unofficial match 0-1 to Canada in 1885, the United States men’s national team beat Sweden 1-2 in its first official match played in 1916. Historian David Wangerin noted how the upset was achieved in my new favorite soccer book, Soccer in a Football World:
Sportswriter Carl Linde observed how much ground the American forwards covered and how their sheer willpower often compensated for a lack of technique. Linde claimed this style represented “a new way of playing” and that the visitors “form a very dangerous team, mainly through their primitive brutality; through their speed and through their will to win at all costs.” Another writer remarked that such energetic play made the home side Sweden look as though they were engaged in “exercise for older gents.” (p. 85)
After the game, U.S. coach Thomas Cahill added, “We were outclassed by the Swedish players on straight football. It was American grit, pluck, and endurance that won. No great football stars were members of our team, but we had the pluckiest aggregation ever banded together.”
To this day, America still plays a more primitive game when compared to giants such as Brazil, Italy, and Germany. You have to respect that. Otherwise you’ll slow play it as the underdog, ineffectively counter attack, and ultimately lose playing better opponents. This, I fear, is what U.S. coach Bob Bradley will do this summer to our team’s eventual demise. Continue reading…
From doctored screenshots to recorded animations, in-game graphics often underwhelm
Left: Screen capture of a Madden 2005 trailer. Right: The final game, which looked noticeably worse.
Video games are a delight. In my eyes, they’re better than television, and right up there with books, movies, sport, and music as pastimes. But since their beginning, games have held a dirty little secret: they never look as good as advertised. Here’s why: Continue reading…
Facebook is a great way to stay connected with friends.
It’s also a great way to get fired, have your insurance benefits revoked, or suffer public humiliation. As a result, a number of users are deleting their accounts and leaving the popular networking site behind.
“It just became too much,” says grade-school buddy and long-time friend Josh Rhine. “More an obligation than fun. It also started to smell like some one cracked an egg of high school over an old gossip rag.”
It may be called “the beautiful game,” but soccer is full of bad acting.
If fans want their sport to be taken seriously by fellow Americans—in other words, thrive here—they need to shun diving from the game at all levels. Otherwise, tough-loving American sports fans will never embrace the sport. And soccer fans in general will continue to get an inferior product. Continue reading…
With exception to an injury hiatus, I ran several times a week over the past two years. And since reading Born To Run, I do so enthusiastically (not begrudgingly like I once did).
I normally run continuously for 45 minutes to an hour. On occasion, two hours—whatever I feel like really. I don’t time myself or track miles—an act that makes running feel like work—I just run.
Two weeks ago, I was feeling especially light on my feet. When I left the house on an empty stomach that Saturday, I didn’t plan on running for three plus hours, but I did. I also didn’t take water or food with me, and nearly put myself in the hospital as a result.
OREM, Utah — After four convenient but usually bad-habit forming years, I canceled my Blackberry email/data plan with T-Mobile last week. To my surprise, I was amazed that my email would actually wait for me on the computer, as opposed to following me around wherever I went. Now, if I’m away from my desk, my email will tell me how many unread messages I have upon my return, so as not to overlook anything. (Some fancy email programs even support audible alerts, such as “You’ve got mail!” Really neat stuff.)
In a flurry of discovery, and in search of more answers, I asked a representative of ARPANET, the inventor of email, for comment. “The great thing about email is that it’s free, provided you don’t give money to your cell phone provider for the same service,” the spokesman said. “And unlike the Post Office, you don’t have to put a hold on your mail if you’re away, say on nights and weekends. If it fits, it ships—which is all the time.”
As a general rule, food and video games are about as compatible as texting and driving (hint: they’re not). You might be able to get away with cold pizza with a controller in hand, but never stuff your pie-hole with this messiness during play: Continue reading…
I have found, as many before me, that with age comes added responsibility and a much larger to-do list. I’m arguably busier than I’ve ever been in my life with managing a marriage, a new baby, a company, and working on several other projects. Opportunity surrounds us, and I want to take it all in. I hope to learn, experience, and do as much as I can (or even can’t sometimes) throughout my life. I thoroughly enjoy meeting new people, learning new things, and finding other ways of applying the little that I know.
While pondering all of this on my way to Salt Lake City this morning and after catching myself saying “I’m so busy,” to those around me, I couldn’t help but think how this claim might sound to the receiver. Does that phrase add any value to the person listening? Does that make them feel important? If it doesn’t, then do away with it. Continue reading…
For the first time in my life, I’ve become a sports drink junkie. I still guzzle water. But I like how the lightly flavored drink displaces the “workout” taste better than water. So I drink fluorescent colored super juice after heavy training.
Since Powerade (not Gatorade) was on sale last month, I stocked up on all eight flavors. And being the gentlemen that I am, I decided to review them for you. So the next time you reach for a 32 oz. bottle, remember the top 5 most refreshing Powerade flavors, expertly named by yours truly: Continue reading…
I’ve always admired Michael Jordan’s athleticism, style, and grace in the air. He was the greatest basketball player ever. And even though I only owned a single pair of his pricey Air Jordans (version IV, thanks Mom!), I’ve always like the form factor of his shoes, especially the earlier models. So stick your tongue out, poke your air pocket, and check out the top 5 Air Jordans all time: Continue reading…
Michael Jackson was undoubtedly the most disturbed musician of all time. He’s also the greatest R&B performer ever—both as a singer and a dancer—and a top 10 all-time artist, right next to Mozart, The Beatles, and Led Zeppelin. If you’ve forgotten how talented he was in the recording studio or on stage, I encourage you to listen to Thriller, the best-selling album of all time.
With the King of Pop’s new summer tour announcementrecent death, I can’t think of a better time to list his best hits. There are 20 other songs equally worthy of the honor, but in terms of what gets me moving the most, these are the top 10 Michael Jackson songs of awesome: Continue reading…
So far, 2009 is shaping up to be a good year for new album releases. There’s been a new Phoenix album, a new Mat Kearney one, and new releases from Paolo Nutini, Eminem, and the Beastie Boys right around the corner. Still, there’s a handful of artists I listen to so much, I wish they had already released a new album. Here a five of my most-wanted: Continue reading…
Lindsey and I are going to see Keane for the second time in Salt Lake tonight. In preparation, I can’t think of a more fitting time to name my top 10 Keane songs of all time, so here goes. Continue reading…
What do all those silly corporate titles really mean? Let’s find out.
According to Wikipedia, the Chairman (of the board) is pretty much the top dog. He elects the CEO and President who then elect the rest of the down line. The Chairman and the rest of the board are more concerned with governance while the CEO and President are more concerned with management. The distinction between governance and management allows for clear lines of authority with the aim being to prevent a conflict of interest and too much power being concentrated in the hands of one person.
The President can also be known as COO or chief operating officer, taking care of the day-to-day operations of the company while the CEO is more concerned with strategic management. The President or COO report directly to the CEO, and the CEO to the board.
These titles are generally used for large, public corporations, while partners (chair persons) and directors (managers) are typically used for smaller, private firms. There you have it.
Which beast would win in a tournament of mortal combat: the king of the jungle, a ferocious striped feline, or a godless marauding killing machine (aka bear)? In other words, who is the ultimate carnivore? In the spirit of the recent NCAA basketball tournament, let’s find out.
Author’s note: This is the piece I pitched to the Miami Herald and DJ Times after our stay in Fort Lauderdale. The Herald said it was too “trade specific” and the Times said it was too “Stanton specific,” so I’m publishing it here so it can see the light of day. Enjoy.
HOLLYWOOD, Fl. — Despite three decades of newer technology, vinyl records are still crackling. In fact, vinyl sales grew last year, doubling to almost two million in the U.S., according to Nielsen Media Research—the highest they’ve been since 1991.
“Though vinyl’s popularity waned with the emergence of cassettes and CDs in the late 1980s, records continue to hold a niche in the music marketplace, especially among audiophiles and DJs,” says Joshua Friedlander, vice president of research for the Recording Industry Association of America (RIAA).
Helping to boost last year’s total is a growing number of teens who prefer the collectible nature and warmer sound of vinyl—comparable to listening to a “live” self-playing piano, as opposed to flat MP3s, which are often forgotten as quickly as they are downloaded.
A message—whether an email, voice-mail, sticky note, or blog post—is just a mini presentation. It’s a way of conveying information to an audience. To effectively do so, I try to adhere to the following 3 principles.
Be brief. Say what you need to say and nothing more. Keeping it simple will allow your audience to understand and remember what you want them to.
Be detailed. In what you do choose to say, tell the audience specifically what they need to know, including quantities, hard deadlines, and delivery.
Have structure. Write, record, annotate, say, or outline your message in an organized manner, so there is no confusion.
If you are brief, detailed, and structured when conveying information to an audience, your message will be loud and clear. Just be sure you have something important to say…
Multi-color LED alerts. One of the best features of the BlackBerry is the ability to glance at it from afar without activating the screen to see if you have an unread message. For example, the little LED in the upper right corner blinks red when I have a new message. But I wish I could set different types of messages to display different color alerts. For example, the Curve’s LED blinks blue when in Blue Tooth mode, and green when fully charged. Why not put those colors to good use?
Here’s stating the obvious: Most employee appreciation bonuses are lousy, exposing how cheap corporate America can be. Take for example my good friend Matt and his wife Susan. Both are honest working individuals that are extremely kind to those they come in contact with and extremely loyal to the companies they work for. Susan has worked close to 10 years for a local manufacturer. What did she get after working five years for the company? A small shelf clock. And Matt, having worked at a local credit union for five years, got a whopping $50 bonus for his tenure. Nothing says “we care” and “the biggest asset to our company is our employees” quite like skimping when it counts. That’s not to say Susan’s or Matt’s employers are shmoes, just that they suck when it comes to appreciation bonuses.
If you’re a Facebook user, you know how fun status updates can be. The good ones give you specific insight into what your friends are doing, how they are feeling, and what they really think. The bad ones are vague, cryptic, menial (you just checked into some hotel — no one cares), and wouldn’t know wit if it punched them in the baby maker.
These, on the other hand, are much worse — 25 status updates you should never make on Facebook. Continue reading…
Quick: What’s the most popular type of video game? If you answered “shooters,” “sports,” or “casual games,” you’re wrong.
It’s actually “action” games, according to the NPD group, the official tracker of U.S. video games sales. And you might be surprised to learn that the most popular genres can change with the tide of release calendars.
“Genres move up and down the ranks largely on the shoulders of one or two big games in any particular year,” explains NPD analyst Anita Frazier. “In 2008, that game was Grand Theft Auto IV.” (see graph)
Some genres, like the aforementioned action, are easier to classify than others. You’re either engaged in a Hollywood-style plot and getting into fisticuffs or you’re not. But other top genres aren’t as easy to define, and many of the games boosting their popularity are titles that seasoned players take least seriously. Think you know what constitutes a “sports,” “strategy,” or “adventure” game? Think again. Continue reading…
I used to watch a lot of wrestling when I was in elementary school. Saturday mornings with my buddy Chris and a box of Fruit Rollups was always a good time. My interest for macho soap operas later waned in middle school, but I briefly rekindled my love for pro wrestling as a sophomore and junior in high school when WCW was at its peak. Call it a guilty pleasure. I haven’t watched it since.
While “the sport” is pure trash now (in the 80s it was only part trash), I still have fond memories of those fake-baked, bad actors with muscles and lots of fluorescent tights. Here are my favorites. Do share yours. Continue reading…
Earth is under attack. Your favorite football team is waiting to win their division. There are more than 60 remaining stars to collect. And yet the gamers charged with overcoming the odds couldn’t care less.
They rarely finish their games, it seems.
According to an investigative Crispy Gamer survey of 2,000 players conducted this month, less than 25 percent of games are played to completion (i.e. the rolling of credits). What’s more, an alarming number of the same percentile say they finish less than 10 percent of their games, purchased, rented, or otherwise.
It’s no easy task to whittle 40-50 Bob Marley hits to just 10. But someone has to do it, and who better than me? So whether tanning at the beach, traveling in a car, or protesting a war, these are the 10 best Bob Marley songs of all time.
As with all things in life, video games are best when shared with others. But despite the medium’s rich history and current resurgence of multiplayer games, a tired stigma remains:
Video games are played in isolation, and thus perpetuate social retards.
“There is still this mindset that video games are lone wolf activities for like-minded groups of nerds,” says Troy Goodfellow, a freelance critic for nearly a decade. “But on the contrary, they build connections better than a lot of people think.”
I consider myself a thrifty individual. I don’t shop at garage sales or anything, and have been known to purchase select high-end products, but I love getting a deal. And I hate feeling buyer’s remorse after spending money on something I don’t need or know I won’t use.
So here are five preventative measures I follow to avoid buyer’s remorse:
1. Use Amazon.com’s “save for later” feature. The number one rule for avoiding buyers remorse is don’t buy on impulse. Amazon’s “save for later” feature ensures that you don’t buy on impulse, yet it provides a quick and easy way to purchase things later with just a couple of clicks. I currently have 14 items in my “save for later” box. I will eventually buy maybe 1-2 (I just recently deleted about 20 itmes after deciding I really didn’t need them). Is there a better way to plan ahead? I think not.
For any interested, here is a handful of my recently published video game works after my visit to Baton Rouge two weeks ago.
The 10 Most Underrated Consoles (GamePro) — The road to modern video games is littered with the corpses of noble game consoles who flew too high to the sun. Here are the 10 best under-achievers of all-time.
Not Every Politician Hates Video games (Crispy Gamer) — At a VIP game developer event in a secluded upstairs San Francisco lounge, a well-dressed man in his 50s is making the rounds. “Hello, I’m the mayor of Baton Rouge.” “Do you just walk around calling yourself a mayor?” asks one doubting attendee. “No, I’m really the mayor of of Baton Rouge…” Continue reading…
Mr. Bright Side, here, back with more. This time, I focus on the increasing role of videogames as rehabilitation products, surgical guiding lights, brain developers, an aid to cancer researchers and tools for paramedics training — no, I’m not making this stuff up.
It pays to embrace inventive controls — just asked Nintendo, Activision, MTV Games, and Electronic Arts. The latter of which did so using a traditional controller even when in 2007 it released Skate, a game that outsold Tony Hawk’s latest by 2 to 1. What’s more, Skate was available on three fewer systems.
The reason for its success is simple: more gratifying controls.
Unlike the once-pioneering Tony Hawk series that relies heavily on button mashing, Skate lets players capture the feeling of skateboarding by executing timed gestures onto dual thumbsticks, with little dependence on buttons. EA calls it “Flickit” controls.
I nuke hard sell comments as soon as they are published to Smooth Harold (read: “Nice blog! Check out this really cool snake oil!”). I also reserve the right to delete profane or otherwise mindless provocative comments while Akismet takes care of the spam.
But what do I do with soft sell comments? The comments that are relevant and might add value to some readers even if a salesman is behind them.
A closer look at the rise of lengthy videogame names by Blake Snow.
In the second week of November 2007, publishers released an unprecedented number of multiplatform videogames at the height of holiday shopping. Interestingly, more than half of the listed games employed subtitles in their titling, via the use of colons. This represents a far cry from the use of subtitles 10 years ago, which stood at just 30 percent of games.
I’m no fan of new year’s resolutions. I think individuals should resolve to improve on a daily, weekly, or monthly basis, not yearly. But I am big believer in learning from the previous year, which brings me to my list of top educational attainments and the last post of 2007.
More really is merrier.
I’m the proud father of two girls instead of one as of October. Before the latest arrival (Hi, Maddie!), I errantly thought that two kids would double the parenting workload. In reality, it feels more like a 1.5 workload with a 2.5 return. Challenging, yes, but even more rewarding than I imagined. Continue reading…
The AP reports: “Zach Brooks pocketed $1,000 this month blogging about the cheap lunches he discovers around midtown Manhattan. The site, Midtownlunch.com, is just a year and a half old and gets only about 2,000 readers daily…”
Without soliciting ad space, I averaged $575/month ($19/day) in 2007 across my two blogs (the other being Infendo). They garner a combined 3,000 daily readers. (Casual time spent keeps me operating at a loss, however.) Note: I don’t use Google AdSense because Tribal Fusion and Value Click pay better in my experience.
By my calculations, then, I make lunch money fit for two. Not rich, but then again, I didn’t start blogging to make money (believe it or not) — I started blogging because I’m opinionated and like writing.
When you consider the incidental networking opportunities created by daily blogging, however (read: people who find or read your blog and offer high-paying gigs), I am a rich man. Not TechCrunch rich. But new rich at the least.
I shutter to think were I’d be today without blogging — personally, professionally, and financially.
Steven Smith, my whiz-kid of a brother-in-law, believes Circuit City, Best Buy, and other electronics retailers may be purposefully degrading the signal of low-end HDTVs in an effort to maximize the sale of more expensive HDTVs. Although unconfirmed, he may be right.
Publicly professing your gratitude once a year makes up for an otherwise selfish individual, right? Whatever the case, here are 10 things I’m thankful for in 2007, a day before Thanksgiving — some genuine, others with tongue in cheek. Continue reading…
The toy compact disc you see pictured above is not compatible with PS3 hardware — in fact, the little booger is twice as thick as standard CDs.
But the irregular gauge nor warranty endangerment would keep my little Sadie from trying to play “I’m a Little Tea Pot” on the ill suited $500 machine this past Monday. Amazingly, the PS3 took the disc, but wouldn’t give it back — the Blu-ray drive was in duress.
Lindsey and I are anxiously awaiting the pending arrival of our second child next month, a girl that will don the ever-popular name of Madison (Maddie for short). Despite my being a newbie dad, I’ve learned a few tricks in keeping a pregnant wife happy.
Here are five suggestions for doing just that.
This first one should be obvious, but just in case: Never tell a pregnant women she’s fat. She knows this. Also, her feet (and maybe even her legs) will inevitably swell with water due to the added weight of a baby. Don’t be a retard; avoid this one at all costs. Continue reading…
The wife and I were talking over the weekend about our corporal markings and how we got them. Breathtaking conversation, I know. But we both thought it was interesting how a scar is really just a physical story from your past.
With that, here are the stories behind my engraved blemishes in the order I received them. Some dates are educated guesses of course. Not that you asked, but I thought I would document them none-the-less: Continue reading…
Viral marketing goes by several different names — buzz marketing, disruptive marketing, guerilla marketing, annuity effect, long tail, media leverage and even word-of-mouth marketing. But adding the word “marketing” to viral or any of the aforementioned names is a bit of a misnomer as the act of marketing typically describes a direct and conscious act on the part of companies to pitch their products to consumers. Viral marketing is anything but conscious. It is indirect marketing managed by consumers and consumers alone.
By definition, viral marketing is a phenomenon that facilitates and encourages people to pass along a marketing message, usually — though not exclusively — online. Like a literal virus, the product message gets passed along from one user to the next and is easily shared in rapid fashion. Hotmail’s mandatory “Get your private, free e-mail at Hotmail.com” message on every outgoing e-mail is widely accredited as the first viral marketing campaign. Its strategy included:
What makes something the worst job ever? In my eyes, it’s a lack of excitement. The worst jobs in the world are boring. Yeah, Discovery’s Dirtiest Jobs Ever are pretty bad, but I’d like to think I’d pick one of those any day over boring work. Excitement = Happiness.
Before I describe the worst job I’ve ever had, let’s run down my list of employers and/or clients in chronological order: Chick-fil-A (first job), IBM (PC specialist), Lucent Technologies, Youth Soccer Coach (paid, baby!), Cingular Wireless (retail clerk), BYU Performing Arts (male secretary), BYU web developer, Griffio (my company, still a male secretary), Combat Films (freelancer), Weblogs Inc (blogger), Provo Labs (business incubator), Next-Generation (writer), GamePro (writer), and GigaOM (reporter/blogger). A large number of the latter gigs have been managed concurrently and are/were part-time.
I’m 27. Married. And I have one little girl with one more (girl/boy) on the way due this October. I’ve been self-employed for over three years, I work from home, and I believe in God. Here are 10 things that scare/worry me at this point in my life: Continue reading…
One of the things the new Griffio website is lacking, outside of the all important content that is coming soon, is footer paragraphs. Footer paragraphs are a great way to increase your website’s usability, user goals, and traffic via SEO juice. Take this one for example that I use on a fan site I publish:
“Infendo is a gaming blog for gamers passionate about all things Nintendo. The site covers news, tips, cheats, rumors, speculation, reviews, culture, Wii, DS, GameCube, Game Boy Advance and a whole bunch more several times daily. Subscribe to our RSS feed, listen to Infendo Radio — the number one Nintendo podcast on the internet — or send us a tip! Infendo. Always informed.”
As you can see, the footer copy serves as a site summary and a call to action featured at the bottom of every page on the site. It’s keyword rich, it makes sense to humans, and encourages them to further interact with the site in a way we desire. Will your site see an explosion of traffic after implementing such an idea? Probably not. But it’s better than the alternative as analytics prove. White space and a bland copyright statement in your footer is a waste of space despite their clean looks. People like suggestions when reaching the end of content. Make sure you give it to them with well written, key word rich, and action-encouraging footer paragraphs. I promise you’ll see results, however small.
Over the last two years, blogging (and social sites in general) have been big sellers for Griffio. The short answer is because they work in boosting exposure, influence, and opportunities. But sadly, the blog drop-out rate is ridiculous. I’ve heard as little as 1% of all newly created blogs continue publishing after only a short while. To counter that futile fate, here are (5) guidelines for building a successful blog should you decide to start one: Continue reading…
2007: it’s time to clean out your feed reader. I understand this article goes without saying but feel the majority of heavy RSS users don’t understand the importance or reasoning behind usubscribing from feeds. Why should you? Because RSS overload eats into productivity and phases out quality reading time, that’s why. Even if you click “mark all as read” you’re still wasting time.
Last year I let my total feed count creep into 400+ territory. I read maybe 20-30 daily with about another 30-40 periodically. Since then, I’ve reduced my total “active” feeds to 67 while constantly cycling in new ones and ditching old ones that no longer yield useful content for me. With that, here are some general guidelines I like to follow to keep my feeds clean and usable and my productivity at a healthy level:
Determine which feeds you no longer use. You know the routine. You read an article you like and subscribe to the publisher’s feed. That’s what you should do. But maybe that was and is the only article that appeals to you. What if you’re no longer reading the feed, or better yet, pulling inspiration from it? You may be thinking: “But I don’t want to lose it.” Well guess what. You can resubscribe at anytime.
Remove feed. Hit delete. Just do it. You’ll be better for it. If you must, save the feed in a backup OPML file in the unlikely event you decide to re-add it to your reader later on.
Create high-, medium-, and low-priority feeds. Another helpful method in organizing your feeds is to use priority folders. “High” being stuff you enjoy reading daily and that yields solid inspiration, “medium” being the above average feeds you sometimes read, and “low-priority” being feeds you don’t use often but like to keep tabs on and/or read when you have some extra time. I’ve also seen some feeder users organize feeds by “updated often” or “rarely updated.”
Add new feeds. If you aren’t cycling in new feeds at least once a month, you’re missing out. There is simply no way you have already subscribed to the web’s best content. Seek it, add it to your reader in a “pending” status to gauge its viability, then add it permanently if its producing consistent results.
Life, not to mention the work day, is too short to waste on stale feeds. And just think, while you’re mindlessly thumbing through “fast food” feeds, you could be treating yourself to a real literary entree; The Chosen or one of these business-related books quickly come to mind.
A blog can be an excellent tool for building “You Inc.” For those out of the loop, a blog is nothing more than an easily updateable Web site intended to inform or influence. Here are eight things to avoid while blogging to help attract site visitors, garner trust, heighten exposure and increase revenues. Continue reading…
I had a recent conversation with a colleague of mine who was asking about good design, specifically for websites. Here’s what I told him:
“Don’t try to make a website look good. Ensure that it doesn’t look cheap and that it wouldn’t hurt an audience from further viewing it. There’s a difference. By focusing on not making [a site] look bad, it will naturally look good.”
Over the past five years, that has always been my approach, and it has been a very successful one for me. I’m not the best designer, but I do know how to make something look clean and professional which is what it should be doing anyway. A website is to content as a glass is to water. Don’t let the glass distract from the importance of the water.
Smooth Harold is a wee-bitty site. The little fellow gets a whopping average of 25 visitors/day as of last month. Little or not, that’s the most ever, so I thought I’d do a roundup of some of my favorite, most opinionated, and subjective business posts. Feel free to tell me where I’m wrong. I have no pride.
As a young boy, I used to dream about being a shoe designer for Nike. Something about “tennashoes” always fascinated me. I loved sports and I guess I really believed or wanted to believe that my kicks could help improve my athletic performance. So I drew shoes.
I entertained and acted upon that dream from grade school to my late middle-school years. I would seclude myself in the corner of my shared room and draw shoe mockups with only a pencil. I must have gone through dozens of notebooks. Finally, when I was about 11 or 12 and through my own initiative, I decided to look up Nike’s corporate address and send them my work.
For all you salesman out there (which is just about anyone who tries to influence others), here are three of the most consistent prospecting methods:
Asking for referrals. Remember to always ask clients, colleagues, even prospects if they know anyone who could benefit from your services.
Executive Networking. Let your work speak for itself. Get your client CEO’s to call or email others in their industry on your behalf. Executive-to-executive sales will always outperform seller-to-executive sales.
Cold Calling. Yup. That’s right. Contrary to popular belief, the reason this method keeps re-occurring in sales is that it works. No other method can increase your prospecting efforts like cold calling can. (I have personally closed many profitable clients this way.)
There are lots of other ways to build your pipelines, but hopefully this will prioritize them and remind you of what works.
There is a plethora of business books out in the world claiming to reveal the next big thing to make money or better run your business. Some are good, most are bad. There are books on management, sales, and even customer service. The last one I think is laughable. Customer service is equivalent to how you cordially serve your customers to make them happy. If you don’t understand that, I don’t know how you would be in business.
I therefore present Griffio’s “corporate policy” on customer service. It’s rather simple and is based on one thing: accountability. Be responsive to those you interact with. Here’s how:
Return phone calls within 1.5 hours – it’s tough, but it can be done. You will be surprised how comforting a returned phone call can be to your customers. By your doing it, they will have more respect for you and your company.
Reply to emails on the same day – When someone writes an email, respond to it. It usually takes about 10 seconds to do so. I recently emailed a gentleman last week inquiring about his marketing services. I still haven’t heard from him. My bet is that if he treats his potential customer’s poorly, a paying customer probably won’t get much response from him either.
Reason being: customer service is about character not dollars. It’s something that is hard to teach although it can be done. The two above items should help your efforts in showing your customers that you care enough to respond to them. They have been the only formal customer service policies we follow and have taken our company a long way in being one of the most responsive firms in our industry. Sure beats reading a long, boring business book on customer service.