While Google makes the best search engine around, their customer service department sure is lacking. I’ve sent several emails regarding my AdWords and News Source questions to which I always get the following response:

“We are unable to provide specific information at this time.”

That’s all they ever say. Sure they have to share financial data now that they’re public, but I guess they still don’t want to share helpful information with their customers. Maybe I could try that with my company’s customer service department: “Why isn’t my database working?” to which I would reply: “I’m sorry, we’re unable to provide specific information at this time…” Brilliant!

I used to think Google might be able to overcame the casualties of becoming a huge corporation. It’s looking like I was wrong.