Blake Snow

writer-for-hire, content guy, bestselling author

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Google Customer Service

While Google makes the best search engine around, their customer service department sure is lacking. I’ve sent several emails regarding my AdWords and News Source questions to which I always get the following response:

“We are unable to provide specific information at this time.”

That’s all they ever say. Sure they have to share financial data now that they’re public, but I guess they still don’t want to share helpful information with their customers. Maybe I could try that with my company’s customer service department: “Why isn’t my database working?” to which I would reply: “I’m sorry, we’re unable to provide specific information at this time…” Brilliant!

I used to think Google might be able to overcame the casualties of becoming a huge corporation. It’s looking like I was wrong.

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