My Blackberry inexplicably died on Saturday afternoon while napping on the kitchen counter. Two years of age seemingly put the kibosh on the device’s ability to connect to T-mobile.
So I called T-mobile to solve the issue. It turned out my phone had in fact died and was no longer under warranty. I would need to buy a new phone.
Reality bearing down, I decided to do what I’ve done so many times to successful results as a consumer: ask if my continued business would be worth an exception — in this case having to fork over $100 for a replacement.
“You’ve been with us a long time, Mr. Snow,” the last manager happily said over the phone. “We’ll send out a new phone right away (read: your $1200/year cell phone account is worth a $100 concession).”
Half of life is simply asking.