Blake Snow

content advisor, recognized journalist, bodacious writer-for-hire

As seen on CNN, NBC, ABC, Fox, Wired, Yahoo!, BusinessWeek, Wall Street Journal
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Half of life is simply asking

My Blackberry inexplicably died on Saturday afternoon while napping on the kitchen counter. Two years of age seemingly put the kibosh on the device’s ability to connect to T-mobile.

So I called T-mobile to solve the issue. It turned out my phone had in fact died and was no longer under warranty. I would need to buy a new phone.

Reality bearing down, I decided to do what I’ve done so many times to successful results as a consumer: ask if my continued business would be worth an exception — in this case having to fork over $100 for a replacement.

“You’ve been with us a long time, Mr. Snow,” the last manager happily said over the phone. “We’ll send out a new phone right away (read: your $1200/year cell phone account is worth a $100 concession).”

Half of life is simply asking.