A colleague of mine received a very critical and biased comment on his blog today. He asked me how he should react. My reply: Keep critical comments, however illogical, posted on your blog. Let your community decide for itself how credible your blog content is even taking into consideration user-generated comments. Rarely, if ever, will a blog community fail to take care of outlier comments.
The blogger then asked if he should even post a reply to the comment. That’s “your choice,” I told him, but if he decided to post a reply, he should be tactful about it. Staying classy in a comment reply will only make an illogical comment look less intelligent, though that should never be your goal in posting a comment reply.
How do you deal with overly critical blog comments?