I was featured in Thrillist this week for a story on Southwest Airlines. This is what I said:
“Southwest seems to be the most disorderly airline I’ve ever flown,” says Blake Snow, a travel columnist and author of Log Off: How to Stay Connected After Disconnecting. “The service, attendants, and even the branding are fun. But the boarding process is a mess. You can find similar fares with other airlines and without the hassle of Southwest’s Black Friday-like boarding process.”
The process he’s referring to is Southwest’s policy of open seating, wherein you’re assigned a boarding group A, B, or C, and then a number within that group. You board in order, and choose the first available seat you like. Many refer to this as a “cattle call,” although anyone who’s seen Group 9 crowd around an American Airlines gate during pre-boarding knows it’s more a matter of herding cattle versus letting them run free.
Thanks, Matt, for including me in the story. And thanks Bryan for sharing the link with me.